Refund Policy
30‑Day Risk‑Free Trial & Refund Policy
We stand by our product and want you to love it! That’s why we offer a 30‑Day Risk‑Free Trial to give you peace of mind when purchasing.
Eligibility for Refunds:
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30‑Day Satisfaction Guarantee:
If you’re not completely satisfied with your purchase within 30 days of receiving your product, we’ll issue a refund. -
Usage Requirement:
To qualify for a refund, we require proof of consistent use as recommended for at least 30 days. If you’ve used the product regularly but don’t see the expected results, you’re eligible for a refund. -
Proof of Use:
We may request photos or feedback showing product use to process your refund. This helps us improve our products and ensure proper application.
Subscription Policy
Our subscription program is designed to help you maintain long‑term results.
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2‑Month Minimum Commitment:
All subscriptions require a minimum of two billing cycles before cancellation is permitted. -
Cancellation Requests:
Before we process a subscription cancellation, we require a brief reason for cancellation. This helps us improve your experience and our product offerings.
To modify or cancel a subscription after the 2‑month minimum, please contact us at support@belavola.com.
Return Policy
We have a 30‑day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received it — unused, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return, contact us at support@belavola.com.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.
Exceptions / Non‑Returnable Items
Certain items cannot be returned, such as:
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Perishable goods (e.g., food, flowers, plants)
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Custom or personalized products
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Personal care goods (e.g., opened beauty products)
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Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and make a new purchase for the desired product once the return is accepted.
European Union 14‑Day Cooling Off Period
If your order is shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be in original condition and packaging.
Refunds
We’ll notify you once we’ve received and inspected your return or refund request and inform you of approval. If approved, refunds are issued to your original payment method within 10 business days.
If more than 15 business days have passed since your refund was approved, please contact us at support@belavola.com.